Refund & Return Policy
Welcome to Jersey Revival, your trusted online source for quality soccer jerseys. We are committed to providing you with exceptional service, and part of that service includes a fair and transparent refund & return policy. Anyone who pleases is eligible for a return or refund.
Timeframe for Returns
If you are not completely satisfied with your purchase, we are here to assist you. You send us a chat request within 14 days of your order’s delivery date.
YOU CAN ONLY SEND A REQUEST AFTER YOUR DELIVERY, YOU CANNOT SEND A REQUEST RIGHT AFTER PLACING AN ORDER.
PLEASE BE PATIENT YOUR TRACKING CAN TAKE A FEW BUSINESS DAYS TO UPDATE AFTER YOU RECEIVE IT. IT IS COMPLETELY NORMAL!
How to Request a Refund
Once we receive your request, we will process your refund promptly.
The refund will be credited to your original method of payment within a specified number of business days.
Please note that any shipping fees associated with your purchase are not eligible for a refund.
We apologize for the inconvenience if you have received a faulty item. Please contact us within 14 days of receiving your order with details and photographs of the product defect. Upon verification, we will provide a full refund or exchange.
In the unfortunate event you receive a damaged product, please report the damage within 14 days from the date of delivery. We will happily replace the item or offer a full refund so contact us immediately
Wrong Product Delivered
If we’ve made a mistake and you’ve received the wrong item, we sincerely apologize. Please let us know within 14 days and we will arrange for the correct item to be delivered to you as soon as possible. The incorrect product will be collected and a full refund or exchange will be issued if necessary.
We understand the frustration when a package doesn’t arrive. If your order does not arrive within the expected timeframe, please contact us immediately. We will investigate the issue and if we confirm that the item was lost in transit, we will issue a full refund or resend the product.
Cancellation After Ordering
We understand that sometimes, plans change. If you decide to cancel your order after it has been placed, please contact us as soon as possible. We can cancel your order and provide a full refund , provided the item has not been shipped. If the item has been shipped, you may return it to us within 14 days of receipt for a full refund.
Upon receiving a request for a refund, we conduct an immediate review of the case. Once the review is completed and if a refund is determined to be in order, we process it instantly (The refund will be credited to your original method of payment). This approach is part of our commitment to respecting your time and ensures that you’re not left waiting for the resolution you deserve.
We strongly believe in maintaining transparent and efficient communication with our patrons. Should you have any inquiries or issues, please feel free to get in touch. You can contact us here or via:
Email : firstname.lastname@example.org
Address : 432 Park Ave, New York, NY, 10022
We value your patronage and pledge to deliver the finest customer service experience. Thank you for making Jersey Revival your choice.